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Citizens’ Service Centre

Do you want to know something that is not included in the range of services offered on our website? The Citizens’ Service Centre (Bürgerservice) within the BMDW will try to answer all inquiries.

How to reach us?

Hotline: 0800-240 258 (toll-free number in Austria) or
Phone: (+43) 1 711 00-805555
Fax: (+43) 1 710 85 73

Please address written information requests to:

Bundesministerium für Digitalisierung und Wirtschaftsstandort
Stubenring 1

1010 Vienna

Tasks and targets of the Service Centre

  • We provide insight and information about the BMDW's entire body of work
  • We are the interface to expert contacts in the different Directorates General and will assist you in getting in touch with them.
  • We are at your service from Monday to Friday from 8:00 to 16:00 CET.


Citizens’ Service Centre: