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eGovernment benchmark

The "eGovernment Benchmark" of the European Commission has been examining digital administrative services in the 28 EU countries as well as in Iceland, Montenegro, Norway, Serbia, Switzerland and Turkey since 2001.

As a basis for comparison the indicators of the Digital Agenda for Europe are used. These are User centricity, Transparency, Cross-border mobility and technological key elements for online-services.

These four key indicators are examined annually on a rolling basis based on individual circumstances for citizens and companies that make interaction with public authorities necessary.

In 2018 Austria achieved the sixth rank in the overall ranking of 34 countries examined. E-Government Services as FinanzOnline or Justiz 3.0 are Best Practices within Europe. The first five ranks are occupied by Malta, Denmark, Sweden, Estonia and Norway.

Additional Information


Digitalisation and e-Government: