Since 2010, the "eGovernment MONITOR", a study by Initiative D21 and ipima, has been investigating annually the current eGovernment situation in Germany, Austria, Switzerland and other similar countries. The focus is on usage, satisfaction, drivers and barriers. The study also evaluates various eGovernment options and the attitudes of citizens.
eGovernment Monitor 2021: Austria remains at number one in eGovernment in the DACH region.
Specifically, Austria scored highly in the eGovernment Monitor in terms of awareness and use of the central eGovernment portals with the one-stop eGovernment portal oesterreich.gv.at for citizens and holds first place in the country comparison with 83 percent, ahead of Switzerland with 59 percent and Germany with 33 percent. In the survey field of overall use of eGovernment offerings, Austria also achieved first place with 76 percent (+ four percent), as in the previous year, and was able to further expand the gap to the comparison countries Switzerland with 60 percent and Germany with 52 percent.
eGovernment Monitor (German)