Since 2010, the "eGovernment MONITOR", a study by Initiative D21 and ipima, has been investigating annually the current eGovernment situation in Germany, Austria, Switzerland and other similar countries. The focus is on usage, satisfaction, drivers and barriers. The study also evaluates various eGovernment options and the attitudes of citizens.
The E-Government Monitor 2020, presented on October 20, 2020, confirms Austria's top position in the DACH region. Excellent electronic administrative procedures, a high level of awareness and use of e-government procedures as well as great satisfaction with the electronic tax return help the republic to come back to first place in the current e-government study.
With regard to the awareness of online administration offers, Austria is in the top position in a country comparison (AT 97, CH 94 and DE 93 points). In 2020, 72 percent of the online users surveyed in Austria, 60 percent in Switzerland and 54 percent in Germany actually used digital administrative services.
eGovernment Monitor (German)