From eGovernment to mGovernment
The market penetration of smartphones in Austria amounts 94 percent. It is therefore a logical consequence to offer as many e-government services as safely possible for mobile devices: E(lectronic)-Government becomes "M(obile)-Government".
oesterreich.gv.at and the App "Digitales Amt"
On the online platform "oesterreich.gv.at" citizens can access official channels digitally at any time and from any place. A comprehensive full text search across the portals the business service portal, ris.gv.at and data.gv.at enables people to retrieve information about official matters centrally on their desktops or mobile devices. The content of the service help.gv.at was integrated completely into oesterreich.gv.at.
In addition, the entire services from oesterreich.gv.at can be optimally adapted to smartphones and tablets with the App "Digitales Amt". The App can be downloaded free-of-charge from the app stores. It includes access to current and future digital services offered by government authorities. The services can be used via mobile phone signature (FaceID and TouchID). Key administrative procedures have been identified based on the most common life situations, they are / will be offered digitally on the platform and via App. A chatbot provides assistance on a number of topics, the service will be expanded continuously. Due to a new, modern content management system along with the preparation for the next level of electronic high-level security and the electronic proof of identity (eID), the platform is well prepared for the future.
Digitalisation and e-Government: firstname.lastname@example.org