From eGovernment to mGovernment
The market penetration of smartphones in Austria amounts 94 percent. It is therefore a logical consequence to offer as many e-government services as safely possible for mobile devices.
On the online platform oesterreich.gv.at citizens can access official channels digitally at any time and from any place. A comprehensive full text search across the portals Business Service Portal ("Unternehmensserviceportal" or USP.gv.at, in German), Legal Information System (Rechtsinformationssystem des Bundes or RIS.gv.at, in German) and the open government data platform data.gv.at enables people to retrieve information about official matters centrally on their desktops or mobile devices. The content of the service help.gv.at was integrated completely into oesterreich.gv.at. Once you have signed in at oesterreich.gv.at, you can access many other administrative services via Single Sign-On, such as the business service portal or FinanzOnline.
In addition, the entire services from oesterreich.gv.at can be optimally adapted to smartphones and tablets with the app "Digitales Amt". The App can be downloaded free-of-charge from the app stores. It includes access to current and future digital services offered by government authorities. The services can be used via mobile phone signature (FaceID and TouchID). Key administrative procedures have been identified based on the most common life situations, they are / will be offered digitally on the platform and via App. A chatbot provides assistance on a number of topics, the service will be expanded continuously. Due to a new, modern content management system along with the preparation for the next level of electronic high-level security and the electronic proof of identity (eID), the platform is well prepared for the future.
For entrepreneurs all necessary official channels are available electronically. Business registration, tax office registration, insurance registration with the SVA and the declaration according to the New Business Support Foundation Act can be initiated on usp.gv.at and electronically signed by Mobile Phone Signature. For the single-person limited liability companies, the entry in the commercial register is offered additionally. All reports are submitted electronically to the respective procedures of the authorities, which also makes the processing faster, easier and cheaper.
First of all, new services for companies are implemented and no-stop or one-stop shops are created, which should reduce the number of necessary government contacts to a minimum. Further easing will be provided by the "Once-Only Principle", whereby documents and information will only have to be presented to the authority upon initial contact. Hereafter the administration will have access to the necessary data, already available in registers, for all other administrative procedures.
The electronic establishment of a sole proprietorship is possible since 31st July 2017. Since 1st of January 2018, single-person limited liability companies, including company registrations, can also be launched via Business Service Portal (USP).
Digitalisation and e-Government: firstname.lastname@example.org