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The complaint procedure at the Austrian National Contact Point (Austrian NCP)

Each and any individual or entity can submit a complaint (specific instance) against an enterprise which allegedly breached the OECD Guidelines for Multinational Enterprises. The procedure follows the "Procedural Guidance of the OECD Guidelines for Multinational Enterprises". In addition, procedural provisions are provided in the

A template for submission of a complaint to the Austrian NCP can be obtained here:

The competent body for handling the complaint is the NCP of the country in which the alleged breach took place. If there is no NCP in this country, the complaint is to be addressed to the NCP of the country in which the enterprise is headquartered.

The Austrian NCP takes the necessary measures for the protection of sensitive data and information. Sensitive data and information as well as trade and business secrets shall also be protected upon termination of the proceeding.

The Austrian NCP has concluded the following five cases:

Contact Information

Mario Micelli
Austrian NCP for the OECD Guidelines for Multinational Enterprises
Federal Ministry for Digital and Economic Affairs
Telephone: (+43) 1 711 00-805240 or 805050
Fax: (+43) 1 711 00-8045050